Privacy Policy

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1. INTRODUCTION

Welcome to Lava Clothing ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [your-website.com] and use our services.

This Privacy Policy is compliant with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

2. INFORMATION WE COLLECT

2.1 Personal Information

We may collect the following personal information when you use our website:

• Contact Information: Name, email address, phone number, shipping address, and billing address
• Payment Information: Credit/debit card details, UPI IDs, or other payment information
• Account Information: Username, password, and account preferences
• Order History: Details of products purchased, order dates, and transaction history
• Communication Records: Customer service inquiries and correspondence

2.2 Technical Information

We also collect certain technical information when you visit our website:

• Device Information: IP address, browser type, operating system, device type
• Usage Data: Pages visited, time spent on pages, referring website addresses
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies

3. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

• Processing and fulfilling your orders
• Creating and managing your account
• Providing customer support
• Sending order confirmations and updates
• Processing payments and refunds
• Delivering personalized shopping experiences
• Sending marketing communications (with your consent)
• Improving our website and services
• Conducting internal analytics and research
• Complying with legal obligations

4. INFORMATION SHARING AND DISCLOSURE

4.1 Third-Party Service Providers

We may share your information with third-party service providers who help us operate our business:

• Payment processors
• Shipping and logistics companies
• Customer service providers
• Marketing and advertising partners
• Web hosting and cloud service providers
• Analytics services

4.2 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request.

4.3 Business Transfers

In case of merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

5. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. YOUR RIGHTS AND CHOICES

Under Indian data protection laws, you have the right to:

• Access personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information (subject to certain exceptions)
• Withdraw consent for processing your information
• Opt out of marketing communications
• File a complaint with the appropriate authority

To exercise these rights, please contact us using the information provided in Section 10.

7. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar tracking technologies to enhance your browsing experience. You can manage cookie preferences through your browser settings.

8. CHILDREN'S PRIVACY

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically.

10. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

LaVa Clothing
Email: lavaclothing.co@gmail.com
Address: Tulsi Sagar CHS, sector-28, 

 Nerul, Navi Mumbai

 400706
Phone: 8692089543

11. GRIEVANCE OFFICER

In compliance with the Information Technology Act, 2000, we have appointed a Grievance Officer to address your complaints regarding data processing:

Mithila Bhujbal
Email:lavaclothing.co@gmail.com
Address: Nerul, Navi Mumbai
Phone: 8692089543